Only one account can be created for a specific email address.
If you wish to create multiple accounts, register a different email address for each account.
* Please provide an email address that can receive HTML emails.
If your valid email address cannot be registered as the sign-in ID, you may have entered your email address incorrectly.
Check the following and try again.
Has the email address been entered completely including the domain part after @?
Has the email address been entered in single-byte characters?
See if a period "." has been entered incorrectly. * A comma "," may have been mistakenly entered.
Confirm whether you are registered with the wrong email address. You can view your registered email address from the "Account settings" screen.
Check if your email address or email application you are using is blocking the email from reaching your inbox.
* Emails related to your account will be sent from the following domain.
@acm.account.sony.com @email.account.sony.com @email02.account.sony.com
Check if the email was received in your spam/junk box.
It may also display due to temporary server traffic or a failure. Check the service maintenance status.
Emails related to your account will be sent in HTML format (not in plain text). Check if your email address and email application supports HTML content
If your email address and email application supports HTML, check the display and security settings.
* If the email has a dat file attached and nothing in the email body, check the settings of your email application. For details on configuring your email application, refer to the corresponding documentation.
If emails still do not reach your specified email address after attempting the above, try creating an account, changing your sign-in ID (email address), resetting your password, and other operations from scratch.
If you cannot open/read emails regarding your account
Emails related to your account will be sent in HTML format (not in plain text). Check if your email address and email application supports HTML content
If your email address and email application supports HTML, check the display and security settings.
* If the email has a dat file attached and nothing in the email body, check the settings of your email application. For details on configuring your email application, refer to the corresponding documentation.
If you cannot access the URL found inside the email regarding your account.
Access may be blocked due to a restriction by your network or network device. Check the security settings of your router or other network devices.
If possible, try accessing the URL from a different network.
If you are using a web-based email service, try accessing from a different device or browser.
The "Verify" button in the confirmation email does not appear or cannot be pressed
If possible, try with another email application.
If you are using a web-based email service, try accessing from a different browser.
During account creation, if you do not push [Verify] button on email verification mail, your email address can not be verified.
First select [Verify] for email address verification, and then select [Already Verified] on the Verify Email page.
