Account Help

If you are having trouble.

  • Problems creating a new account
Only one account can be created for a specific email address.
If you wish to create multiple accounts, register a different email address for each account.
* Please provide an email address that can receive HTML emails.
You can do it.  Further information is available here
If your valid email address cannot be registered as the sign-in ID, you may have entered your email address incorrectly.
Check the following and try again.
  • Has the email address been entered completely including the domain part after @?
  • Has the email address been entered in single-byte characters?
  • See if a period "." has been entered incorrectly. * A comma "," may have been mistakenly entered.
  • Confirm whether you are registered with the wrong email address. You can view your registered email address from the "Account settings" screen.
  • Check if your email address or email application you are using is blocking the email from reaching your inbox.
     * Emails related to your account will be sent from the following domain.
  • Check if the email was received in your spam/junk box.
  • It may also display due to temporary server traffic or a failure. Check the service maintenance status.
  • Emails related to your account will be sent in HTML format (not in plain text). Check if your email address and email application supports HTML content
If emails still do not reach your specified email address after attempting the above, try creating an account, changing your sign-in ID (email address), resetting your password, and other operations from scratch.
If you cannot open/read emails regarding your account If you cannot access the URL found inside the email regarding your account. The "Verify" button in the confirmation email does not appear or cannot be pressed
During account creation, if you do not push [Verify] button on email verification mail, your email address can not be verified.
First select [Verify] for email address verification, and then select [Already Verified] on the Verify Email page.
If you have multiple accounts, they cannot be consolidated into one account.
  • Problems signing in
If you forgot your password, please see here.
Your date of birth and country/region cannot be changed after registering your account.
To protect your account, you may be asked to reset your password or enter a verification code. Please follow the instructions.