You can reset your password by performing the following steps. After resetting your password, sign-in with your new password.

1. Select [Trouble Signing In?] from the sign-in screen.
   
   
2. Select "Reset your password".
   
3. Enter your sign-in ID (email address) in the "Reset Your Password" screen, then select [Send Email].
   
   
4. An email with the URL to reset your password will be sent to your sign-in ID (email address). Open the email and click on the link.
   
5. Choose an option to verify your identity, then select [Continue].
   There are three options available:
   The “Mobile Phone” and “Security Question” options are only available if you have configured them in advance.
   
   • Date of Birth: Enter the date of birth you used when creating your account.
   • Mobile Phone: Enter the verification code received as a text message.
     See here for how to configure a Mobile Phone number.
   • Security Question: Enter the answer to a security question set up in advance.
     See here for how to set up a security question.
   
6. If you selected "Date of Birth", enter your date of birth, and select [Continue].
   

   If you selected “Mobile Phone”, a text message will be sent to your mobile phone. Enter the verification code and select [Continue].

   

   If you selected “Security Question”, enter the answer to that security question and select [Continue].

   

   Enter your new password, then select [OK].

   • Must not include 3 or more consecutive identical characters.
     　Example: 333 or BBB
   • Must not include 3 or more consecutive characters.
     　Example: 345 or ABC
   • Must be at least 8 characters.
   • Must include at least 2 different types of characters (letters, numbers or symbols (!, @, #, &, etc.)).
   • You cannot use the same string as your sign-in ID (email address).
   
7. A notification that your password has been reset will be sent to your sign-in ID (email address), and your password will be reset.