November 19, 2003
Sony Corporation would like to offer a free exchange of the external battery case included in the package of "CD Walkman" in Japan, having model numbers of "D-NE1", "D-NE9","D-EJ985" and "D-EJ885". We have discovered there is a possibility that some of the external battery cases included in the package of the models mentioned above may overheat and alter in shape due to a problem with the cords of such external battery cases.
We would like to ask all customers who own a "CD Walkman" with the model names and serial numbers listed below to contact our call center.
*Note: The main unit of the "CD Walkman" operates normally. The exchange does not apply to the main unit.
We sincerely apologize for any inconvenience that this issue may cause.
We offer a free exchange of the external battery case for the following models and serial numbers:
|Model Name||Serial Number|
|D-NE1 (on sale from April 2003)||2000001-5062240|
|D-NE9 (on sale from April 2003)||2000001-5040686|
|D-EJ985 (on sale from October 2002)||2000001-5183722|
|D-EJ885 (on sale from November 2002)||2000001-5281875|
CD Walkman External Battery Case Call Center
(free dial): 0120-590740
(accessible by cellular phones/PHS phones)
Opening hours: 9:00 to 20:00 from Monday through Friday
9:00 to 17:00 on Saturday, Sunday and national holiday
except for the year-end and New Year holidays
Personal information, such as your name and mailing address, provided to the contact above will be kept and used only for the free exchange and repair service. The information may be disclosed to the third party subcontractors that operate such service on behalf of Sony, but will be strictly controlled and will not be used for any other purposes.