Urgent Message to Users of
Sony's InfoLithium Battery Packs

Sony Corporation has recently learned that "InfoLithium Battery Packs" (models: NP-F750 and NP-F550) manufactured from March 1999 to June 1999 may potentially be affected by a quality problem. Sony has discovered that some of these battery packs become overheated while being recharged. Although a rare occurrence, this overheating can lead to a deformation of the exterior casing of the battery pack. Contact with the overheated area of the battery pack should be avoided as it may cause burns to human skin.

If you are in possession of any of the above battery pack models, please contact Sony Corporation immediately on the following toll-free number and we will exchange them for new battery packs free of charge. We sincerely regret any inconvenience we may have caused our customers, and we will make the utmost effort to enhance our quality assurance programs in the future. We thank you for your understanding and prompt cooperation.

Potentially Affected Battery Packs

Please check the third and fourth digits of the five-digit numbers on the battery pack. (see the figure below):
NP-F750 9C 9D 9E 9F
NP-F550 9D 9E 9F

Potentially Affected Battery Packs

Sony InfoLithium Battery Pack (ILB) Call Center

Telephone
0120-556-355 (9:00 - 18:00)



Sony Products in which InfoLitium Battery Packs (NP-F750, NP-F550) can be used
ProductsModel Names*
Digital video camera DCR-VX9000/SC100/TRV310K/TRV110K/TRV900
DCR-TRV9/TRV7/TRV5/TRV935K/TRV735K
8mm video camera CCD-TRV66K/TRV95K/TRV85K/TRV45K/TRV92/TRV101/TRV201
CCD-TRV91/TRV71/TRV90/RV100/RV200/SC65/SC55/SC9/SC7
CCD-TR3300/TR3000/TR555/TR12/TR11/TR3/TR2/TR1
CCD-TR555/TR290PK/TR280PK
Professional digital camcorder DSR-PD100/PD100A/V10
Video light, Video flash HVL-ML20/20DW2/1RC
Video Walkman GV-A700/A100/D900/D300
Digital still camera MVC-FD81/FD71/FD51/FD91/FD7/FD5*ADSC-D770/D700
Portable DVD player PBD-V30/D50
Personal LCD player "Glasstron" PLM-S700/A55/A35
Portbale Video CD player D-V500
MiniDisc video camera recorder DCM-M1
Profssional video printer UPX-2000/C21
Battery adaptor NPA-L7/10000
* Most widely-used models as of February 2000


Sony Corporation sincerely regrets this situation and the trouble we have caused our customers. We will make the utmost effort to complete the recall in a quick and timely manner, and we ask for your understanding and cooperation.

Press Release