Apology and Request
To Sony Professional Use Battery Pack Customers
Sony wishes to extend its deepest thanks to all of the loyal users of its professional equipment. It is with great regret that we inform you of an issue that recently came to light regarding the construction of Professional Use Battery Packs sold through December 1998. In very rare instances, these battery packs could heat up, posing a potential risk of heat damage or burns to the skin resulting from direct contact with the heated portion of the product.
Therefore, we ask all customers to kindly check the battery packs to determine if they are covered by this announcement. Any customers in possession of covered products in Japan are requested to contact the customer service center listed below at their earliest convenience. Sony will replace battery packs covered by this announcement free of charge.
Customers overseas, please contact local Sony sales company. Sony intends to implement a comprehensive corporate product development and quality control system to ensure that no such issues arise in the future. Please accept our sincere apology and offer us your full understanding and cooperation.
Covered Products : Professional Use Battery Packs
Model Numbers : BP-L40, BP-L60, BP-L60A, BP-L90,BP-L90A (5 models)
Note: Products bearing a green mark are not affected.
Contact : Sony Pro Battery Call Center
Toll-Free : 0120-552-506
Monday-Friday, 09:00 to 18:00 (Excluding Public Holidays)
August 17, 1999