“Support by Sony” is an application helpful for quickly finding support information to troubleshoot your Sony product.
Sony may also receive certain information automatically when you use the Support by Sony application:
Information collected automatically described above will be uploaded with a unique number assigned to the devices this application is installed, which allows us to distinguish the data received from such device from that received from other devices.
Information collected automatically described above is used for statistical purposes and for sending you support information based on your choice of language and region. Sony will not send you any unsolicited marketing communications.
If you wish to stop automatic data collection, you should cease using / uninstall the application.
Sony may collect information through following third party module(s) embedded in the Support by Sony application and use such information as follows:
*Information collected hereunder may be also sent automatically to each module provider.
Sony may collect and/or analyze the information referred to in Section 2 in order to improve our products and services and to develop new ones.
Sony may collect and/or analyze the information referred to in Section 2 in order to identify potential security threats and to protect Sony, its users and its parent and affiliates.
Your information that is communicated to and stored by Sony may be made available to other Sony Corporation's group companies and to third parties, as follows:
Your information may be shared with Sony Corporation and Sony Network Communications Inc. for the purposes of pursuing the activities outlined in Sections 2 and 3 above.
We will retain the information described in Section 2 for as long as you use the applications and for a period of six months thereafter. If you'd like us to delete user provided data that you have provided via the applications, please contact us at https://www.sony.net/supportapp and we will respond in a reasonable time and manner. Please note that some or all of the user provided data may be required in order for the applications to function properly, and we may be required to retain certain information by law.
The applications are available to users around the world. Your information will be processed, stored and transferred for the purposes outlined in Sections 2 and 3 to countries outside the European Economic Area (EEA) and/or your country of residence, including in particular Japan. Your information will be processed by staff operating outside the EEA and/or your country of residence who work for us or for one of our service providers and may be seen by such staff in those countries. Data protection and privacy laws in these countries may not offer the same level of protection as in the EEA and/or your country of residence and you may have fewer legal rights in relation to your information.
Sony undertakes reasonable security measures designed to protect against the loss, misuse or alteration of your information. Although we strive to protect your information, we cannot guarantee or warrant the security of any information transmitted to us through the application or that we store on our systems or that is stored on our third party contractors' systems.
Sony is committed to complying with all applicable laws and regulations regarding the collection, storage and use of personal information concerning children. If you are a parent or guardian and are concerned that your child has provided us with personal information without your consent, you should contact us as indicated below.
In some countries, including countries in the EEA, you have certain rights with respect to the personal information Sony holds about you. These may include the right to request a copy of the personal information that we hold about you and you may request that we correct, amend, delete or block such personal information. If you would like to exercise any of these rights, please contact us at https://www.sony.net/supportapp.
As of January 1, 2005, California Civil Code Section 1798.83 (the "Code") permits users who are California residents to request certain information regarding the disclosure of personal information to third parties which is used for their direct marketing purposes. To make such a request, to which Sony shall respond to the extent required by the Code, contact our Personal Information Management Office at this email: Privacy@am.sony.com
Last Updated: 10 1, 2017