Updated on August 29, 2018

Accessibility and Usability

"Accessibility and Usability" is an essential aspect of quality at Sony. Sony aims to create products and services that people can use with ease—independent of age and disabilities.

Structure

Sony’s accessibility and usability initiatives are overseen by the Corporate Executive Officer in charge of Product Quality. The main implementers are the Quality and Environmental Department and HR Department at Sony headquarters, Sony Global Solutions Inc., and the Quality & Environmental Promotion Division at Sony Global Manufacturing & Operations Corporation, with further cooperation from other related headquarters departments and Sony Group organizations. Products and services are getting more multifunctional and their user interfaces tend to be more complex with advanced technology. Sony employs intradepartmental cooperation on development to deliver products and services that people can use with ease and comfort. In order to deliver a superior user experience, Sony incorporates human-centered design concepts and takes a user-centered approach to the planning, design, and testing of its products and services.

Providing Products and Services That Meet User Needs

Product and Service Development Based on Human-Centered Design

Usability testing

Sony conducts worldwide user research including home visits and user interviews in order to develop products and services that meet users’ essential needs. In order to improve usability factors such as visibility, understandability, and responsiveness, Sony repeats cycles of detecting and correcting problems, employing usability testing from the prototype stage. In addition to pre-release testing, Sony also conducts long-term use surveys after products go on sale to gain an understanding of customer satisfaction and any usability problems that arise when products are used on a day-to-day basis.
In all these ways and more, Sony takes a multifaceted approach to human-centered design to deliver an inspiring user experience.

Formulating Internal Standards and Applying Acquired Expertise

Representatives of product and service designers across the Sony Group meet to formulate UI design standards for the interactions, the use of words and icons on devices and screens and so on. The knowledge gained through usability testing, the expertise of the product development departments, and specific examples of UX design methods are shared across the Group, as well.
UI design standards and expertise are posted on Sony's internal portal site so that everyone in the Sony Group has access to them. This information is used in product and service development as Sony continues to work to enhance usability for customers.

Employee Education on Human-Centered Design and Accessibility

Sony holds forums and study sessions led by experts to increase employee understanding of human-centered design and accessibility. In March 2018, Sony invited individuals with visual impairments to speak to employees about their day-to-day lives and relationship with Sony products to help employees better understand the needs of people with visual impairments.

Ensuring More Customers Are Able to Use Sony Products and Services

Ease of use for everyone — that is what accessibility means to Sony.
Specific examples of this approach to products and services are described on the Sony Accessibility and Usability page at the Sony website.

Accessiblity and Usability

Sony participates in standardization efforts*1 to enhance accessibility, aiming to take a leading role in the industry.

  • *1IEC 62731 Text to speech for television; IEC TC 100TA16 (active assisted living, accessibility, and user interface); IEC 62944 digital television accessibility.

In March 2018, Sony took part in the CSUN Assistive Technology Conference, one of the largest international conferences on accessibility in the world, held in San Diego, California. The Sony exhibit introduced the accessibility functions of Sony Group products and services, including BRAVIA®, PlayStation®4, and the software Uncharted 4: A Thief’s End for PlayStation®4.

Incorporating User Feedback in Products

Sony also strives to reflect product feedback from diverse users. In developing televisions, Sony implements programs wherein users with visual impairments use products for a designated period of time and provide feedback to improve product design. In developing the system software for PlayStation®4, Sony Interactive Entertainment Inc. uses repeated cycles of user testing to improve the accuracy of the product’s accessibility functions.

Working to Enhance Sony Website Accessibility

With its focus on improving the quality of its websites, Sony released a set of website accessibility guidelines on July 1, 2007. Over the years since then, the W3C Web Content Accessibility Guidelines (WCAG) 2.0 have become the international standard. Recognizing this, Sony revised its website accessibility guidelines and renamed them the Sony Group Website Accessibility Policy on April 1, 2016. This revision, based on WCAG 2.0, Sony added a compliance clause that requires compliance within a specific period of time to WCAG 2.0 Level A for all items other than those deemed to require reasonable endeavors.

The Sony Group Website Accessibility Policy applies to the public websites of all Sony Group companies and aims to maintain and improve accessibility for users of all Sony Group websites. Sony strives to create and maintain accessible websites that are easy for all individuals to use; whenever changes are made to website content or new pages are created, Sony complies with its Website Accessibility Policy and, as necessary, gives due consideration to the laws, regulations, and guidelines in each country where Sony operates.

Creating an Environment for Carefree Internet Use

PlayStation®4

Sony Interactive Entertainment Inc. (SIE) aims to make games as popular as music, movies and broadcasting and has been developing the PlayStation® business for users in all age groups.

Console game industry organizations have responded to the proliferation of new game genres by introducing rating systems for customers in Japan, the United States and Europe (CERO, ESRB and PEGI, respectively), based on games' target age groups. The U.S. system has operated for more than 20 years and won top marks from the public, not only for indicating age categories but also for being the first to add descriptions that detail the contents of a game. PEGI is endorsed by the European Commission as a paradigm of self-regulation in the entertainment industry. In Japan, measures are being promoted to make the system more effective, including, with the cooperation of retailers, the voluntary refusal to sell software rated by CERO for ages 18 and above to underage customers.

To regulate access by underage users, SIE has included a Parental Control function in PlayStation®4, PlayStation®3 and PlayStation®Vita. This function enables customers to adjust access levels and limit children's access only to appropriate software across the PlayStation® platform.
As Internet use begins at younger and younger ages and Web-connected non-computer devices such as smartphones and tablets proliferate, the impact of harmful websites on children has become a social concern. Internet service provider Sony Network Communications Inc. offers various security services, which protects customer devices from threats such as viruses, hacking, and phishing, to provide a safer environment for families to use the Internet.

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