Updated on August 23, 2017
Sony is committed to improving product and service quality from its customers' viewpoints and works hard to maintain and enhance customer satisfaction, confidence and trust. This effort is driven by Sony's most important goal: to remain a highly trusted partner to its customers.
Since the start of its operations, Sony has been firmly committed across all of its businesses to providing customer-oriented, high-quality products and services. This philosophy is set forth in the Founding Prospectus drafted in 1946 by Sony's co-founder, Masaru Ibuka.
The Sony Group Code of Conduct mandates that Sony continuously strive to comply with or exceed legally mandated standards in all business activities to ensure the safety of its products and services.
To reflect changes in its operating environment, in April 2012 Sony revamped the Sony Pledge of Quality, which lays out its basic policy on product and customer service quality. This move was aimed at reinforcing awareness of Sony's commitment to ensuring that the quality of its products and customer services exceeds the expectations of its customers around the world.