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Product Quality and Quality Management

In the Sony Pledge of Quality, Sony sets forth a commitment to "respect our customers' viewpoints in striving to deliver product quality and customer service that exceed their expectations." To this end, Sony promotes continuous, decisive efforts to enhance product quality and to reinforce its quality management system.

Responsiveness and Customer Service

In addition to continuously improving product quality, Sony is taking various steps to improve its responsiveness and customer service capabilities in line with its commitment - set forth in The Sony Pledge of Quality – to "respect our customers' viewpoints in striving to deliver product quality and customer service that exceed their expectations."

Also Sony is providing information regarding to products, services and support on "Support / Contact Us" web page.

Accessibility and Usability

"Accessibility and Usability" is an essential aspect of quality at Sony.
Sony creates products and services that more people can use easily.
Sony aims to create products and services that people can use with ease-independent of age and disabilities.

Recycling End-of-Life Products

Sony supports the principle of individual producer responsibility (IPR). Accordingly, Sony promotes the collection and recycling of end-of-life products and incorporates consideration for recycling into product design.
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