Software Distribution Service

Q. Is the UP-CR10L Plug-in Module compatible with Photoshop CS5?
A. See details for Windows version. The Macintosh version Plug-in Module is not compatible with Photoshop CS5.

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Q. An entire picture sometime may not be printed out correctly when the image size is extremely large and "Printer Manages Colors" is selected in PhotoShop's color management.
A. Please try reducing the image size or selecting "Photoshop Manages Colors" when you encountered this trouble.
Appropriate Printer: UP-CR20L/DR80

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Q. Is the UP-CR10L Plug-in Module compatible with Photoshop CS4?

A. See details

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Q. When printing from the printers mentioned below, Photoshop CS3 is suddenly terminated.
A. Please upgrade Adobe Photoshop CS3 to Adobe Photoshop 10.0.1
Appropriate Printers: UP-CR10L, UP-CX1, UP-TX1, UP-DX100

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Q. Setting of multiple prints doesn't become available when you set it from ([Print dialog] - [Print] button - [Print dialog] - [Preferences] button - [Copies]) on Adobe Photoshop CS3
A. Please upgrade Adobe Photoshop CS3 to Adobe Photoshop 10.0.1
Appropriate printers: UP-CR10L, UP-CX1, UP-TX1, UP-DX100

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Q. When wrong printer is selected in “Print” dialog box, proper paper size can not be selected and different contents from preview image will be printed.
A. Please select correct printer in advance.
Appropriate printers: UP-CR10L, UP-CX1, UP-TX1, UP-DX100, UP-DR150, UP-DR200, UP-D75

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Q. Even if “Scale” in printer driver’s “Paper” tab is set, the setting is not reflected on preview or printout.
A. Please set “Scale” in “Print” dialog box.
Appropriate printers: UP-CR10L, UP-CX1, UP-TX1, UP-DX100, UP-DR150, UP-DR200, UP-D75

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Q. When “One copy print” in pull down menu is selected to print multiple prints, it is not printed correctly.
A. Please use “Print” instead “Print one copy” to print multiple images.
Appropriate printers: UP-CR10L, UP-CX1, UP-TX1, UP-DX100, UP-DR150, UP-DR200, UP-D75

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Q. When paper orientation is set to “Landscape”, the preview on a printout are not displayed or printed correctly.
A. Please upgrade Adobe Photoshop CS3 to Adobe Photoshop CS3 10.0.1
Appropriate printers: UP-DX100

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Q. Even if “Scale” in printer driver’s “Paper” tab is set, the setting is not reflected on preview or printout.
A. Please set “Scale” in “Print” dialog box.
Appropriate Printers: UP-CR10L, UP-CX1, UP-TX1, UP-DX100, UP-DR150, UP-DR200, UP-D75

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Q. Setting of multiple prints doesn't become available when you set it from ([Print dialog] - [Print] button - [Print dialog] - [Preferences] button - [Copies])
A. Please use the latest printer driver software for Windows XP/Vista on this web site.
Appropriate Printers: UP-CR10L, UP-CX1, UP-TX1, UP-DX100

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Q. When paper orientation is set to “Landscape”, the preview on a printout are not displayed or printed correctly

A. Please rotate image 90°and set orientation “Portrait” before printing.
Appropriate Printers: UP-CR10L, UP-CX1, UP-TX1, UP-DX100, UP-DR150, UP-DR200, UP-D75

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