Software Distribution Service

FAQ WindowsMacintosh Version

Q. Fails to uninstall the Windows7 driver.
A. Restart the PC. Install the Windows7 driver again. Then uninstall the Windows7 driver.
Appricable model: UP-DR200, UP-DR150

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Q. Let me know which version of OS the drivers work on.
A. Please refer to this chart for the details.

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Q. Please follow the procedure described below to add port from Server Properties on WindowsNT and Windows2000 and WindowsXP.
A.
  1. -Download driver file from the web site onto Desktop.
  2. -Decompress the file on Desktop.
  3. -Copy all the files in the decompressed folder to floppy disk to use shorter path.
  4. Don't copy the folder itself to floppy disk.
  5. -Add port. Please change the source of the files to floppy disk.

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Q. Do Sony Printer Drivers work on WindowsXP?
A. Basically, Windows2000 drivers do not work on WindowsXP. However, some drivers do. Please refer to this chart for detail.

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Q. Do Sony Printer Drivers work on WindowsMe?
A. Basically, Windows95/98 drivers work on WindowsME. About Plug-in module, 32 bit versions work OK, but 16 bit versions do not work. Please refer to this chart for detail.

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Q. Do Sony Printer Drivers work on Windows2000?
A. Basically, WindowsNT4.0 drivers work on Windows2000. But there are several models we have not checked yet.
Please refer to this chart for the details. Afterwards I will update about the models that have not been checked.
*Installation procedure is different from the one on WindowsNT4.0. Please be sure to follow the instruction manual below.
Instruction manual(In case of SCSI connection) W2K_SCSI-E.PDF
Instruction manual(In case of Parallel connection) W2K_LPT-E.PDF

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Q. When you use the UP-D2500/2550/2550S WinNT4.0(Ver.1.02 or lower version), system hangs up.
A. Please use the updated printer driver (Ver.1.03).
(You can get on http://www.sony.co.jp/DP-driver-E.)
Every time you open the printer property on an application software, memory occupied by the application software increases about 100KB.
If you repeat this hundreds of times, memory is completely occupied and system hangs up. This problem occurs when you are using the driver Ver.1.02 or lower version.

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Q. PC hangs up during start up when I connect the UP-D8800, UP-D8800A, UP-D6600 or UP-D5500 with SCSI interface.
A. If the Adaptec SCSI driver(Ver.2.10 or greater) and AHA-2940 Series are installed on your computer, there is the case PC hangs up if the printer firmware is old. In this case, your printer needs the firmware version up. Please contact your nearest Sony service station.
*Please see "How to check the SCSI driver version for detail.

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Q. When I connect UP-D70A, UP-D8800 or UP-D5500 to the Adaptec AHA-2940U2W on Win95, Win98 or WinNT4.0, computer hangs up.
A. (Cause)
The minimum synchronous transfer speed of this SCSI adapter is 5MB. However, these printers return as 4MB. This causes SCSI negotiation failure. (The adapter does not regard the printers as synchronous transfer devices.)

(Countermeasure)
For UP-D70A and UP-D5500, there are updated printer firmware. Please contact your nearest Sony service station for firmware upgrade.
For UP-D8800, please disable the "Initiate Sync Negotiation" in SCSI adapter BIOS setting as below. After this setting, communication between the printer and this adapter becomes asynchronous. This setting will not produce any bad effect for printing time, etc.
*The following setting is effective for UP-D70A and UP-D5500 if you do not upgrade the printer firmware.

(How to setup?)
  1. 1. When the message of "Press "Ctrl+A" for SCSI Select Utility!" is displayed while starting the PC, press keys of "Ctrl+A". Adaptec AHA-2940U2W setup screen appears.
  2. 2. Choose "Configure/View Host Adapter Settings" and press "Enter" key.
  3. 3. Choose "SCSI Device Configuration" and press "Enter" key.
  4. 4. Move the cursor to the SCSI ID number which the printer is connected and set "No" for "Initiate Sync Negotiation".

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Q. Is there any limitaiton to use UP-D890, UP-D2500/2550 and UP-D5500(Parallel interface) on Windows95/98 ?
A. Yes. Please seeCompatibility Verification list for detail.

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Q. What models are compatible with Windows Vista?
A. Please refer to this chart.

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Q. Is driver software for Windows 2000/XP compatible with Windows Vista ?
A. No. Driver software for Windows 2000/XP isn’t compatible with Windows Vista.
Please use driver software for Windows Vista.
If you have installed driver software for Windows 2000/XP, please uninstall it once and install driver software for Windows Vista.

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Q. How to uninstall driver software for Windows 2000/XP?
A. Please download driver software for Windows Vista and refer to the following item in supplied installation guide.
“Uninstall the Windows 2000/Wndows XP Version of the Printer Driver”

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FAQ MacintoshWindows Version

Q. Let me know which version of OS the drivers work on.
A. Please refer to this chart for the details.

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Q. How about the Printer Driver Y2K compliance?
A. As the control of our printer driver is not connected with a date, basically these work fine without any problem. Please see the test result on this environment.

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Q. Do the Printer/Scanner drivers support the embedded SCSI I/F of the New PowerMacintoshG3 (Blue&White) and the PowerMacintoshG4?
A. No. Printer/Scanner drivers do not support the embedded SCSI I/F of these models of Macintosh.

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Q. Do the Printer/Scanner drivers support the embedded SCSI I/F in the Old PowerMacintosh(White)?
A. Yes. Printer/Scanner drivers support the embedded SCSI I/F of this model of Macintosh.

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Q. Which PCI SCSI card do the printers/scanner support?
A. UP-D70A/XR, UP-D2550S, UP-D2600S, UY-S77 and UY-S90 support the following Adaptec PCI SCSI cards.
  1. - PowerDomain2940UW
  2. - PowerDomain2940U2W
  3. - PowerDomain3940UWD
  4. - SCSI CARD2906
  1. (*1) Please use the latest firmware of the Adaptec PCI SCSI cards.
    (You can download the latest firmware on the Adaptec HP. (http://www.adaptec.co.jp))
  2. (*2) In case you use the UP-D70A, please use the latest driver.
    (You can download on the "http://www.sony.co.jp/DP-driver-E".)

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Q. If I use the UP-D5500 with SCSI interface, which PCI SCSI card is recommended?
A. UP-D5500 supports the following Adaptec PCI SCSI cards.
  1. - PowerDomain2940UW
  2. - SCSI CARD2906
  1. (*1) Please use the latest firmware of the Adaptec PCI SCSI cards.
    (You can download the latest firmware on the Adaptec HP. (http://www.adaptec.co.jp))
  2. (*2) Please use the latest UP-D5500 driver.
    (You can download the latest driver on the "http://www.sony.co.jp/DP-driver-E".)

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Q. Is the Adaptec PowerDomain2930U supported?
A. No.

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Q. Are there any limitation when to connect the UP-D7000, UP-D8800 or UP-5500/5600 Series with SCSI I/F ?
A. No Adaptec PCI SCSI card such as "PowerDomainxxxx" or "SCSI CARDxxxx" is supported. Only the embedded SCSI I/F in Macintosh is supported. But please note that the SCSI embedded models of NewMacintoshG3(Blue & White) and PowerMacintoshG4 are not supported.

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Q. Is it possible to connect to the iMac with SCSI I/F ?
A. All SCSI drivers do not support iMac. (iMac does not have SCSI interface.)
Also it is not supported to install Adaptec PCI SCSI card in iMac and connect to the printers/scanner.

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Q. Is any of "USB/SCSI" convert cable/connector of third party supported?
A. No such cable/connector is supported.

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Q. Do all the SCSI drivers support the latest MacOS?
A. All SCSI drivers support the current MacOS (MacOS8.6), however, support for the future OS (such as MacOS X,Rhapsody, etc.) is now undecided.

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Q. Is it possible to use the serial/parallel convert cable of the UPK-1500M and the UPZ-2000M with the NewPowerMacintoshG3(Blue&White) or iMac?
A.

As the NewPowerMacintoshG3(Blue&White) and iMac do not have a serial port, you can not use the UPK-1500M and the UPZ-2000M. This means that the following printers do not support the NewPowerMacintoshG3(Blue&White) and iMac.

  1. - UP-D1500 series
  2. - UP-D2500/2550

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Q. Is it possible to use the serial/parallel convert cable of the UPK-1500M and the UPZ-2000M with the OldPowerMacintoshG3(White)?
A. As the OldPowerMacintoshG3(White) has a serial port, you can use the UPK-1500M and the UPZ-2000M. (*Only MT300, DT300 or older models, OS must be 8.1 or before.)

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Q. Is any of the "USB/parallel" or "USB/serial" convert cable/connector of third party supported?
A. Unfortunately, no such convert cable/connector is supported.

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Q. Is there any limitation to use the UPZ-2000M?
(Supported OS, supported platforms and supported models?)
A. Yes. Please see "To use the UPZ-2000M"for detail.

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