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Network Video Management System

Article number: HS002206014
Product: HAW-S 2017-R2 Rev.A, HAW-S 2017-R2 Rev.B
Version: 2
First published: November/20/2019
Last modified: January/27/2020

Kernel memory leak problem

Summary

HAW-S server running version 2017-R2 Rev.A or 2017-R2 Rev.B may* occur kernel memory leak and accidentally stops working at the final stage.
(* The kernel memory leak is NOT happening with every HAW-S 2017-R2 Rev.A/Rev.B. Its possibility is inconsistent depending on various factors/situations)

Symptoms

  1. a) Windows OS shows a warning message saying "Your computer is low on memory"
  2. b) HAW-S server looks working, but it is actually inoperable (frozen)
  3. c) HAW-S server unexpectedly reboots automatically

Cause

Wrong memory management code in the RAID status management module of HAW-S version 2017-R2 Rev.A/Rev.B.

Resolution

Please apply this hotfix HS002206014 to fix the kernel memory leak problem.

Download link for the hotfix

Hotfix HS002206014 Installer and Instructions
Note: The former file "Hotfix-HS002206014.zip" has been revoked and updated with a new one "Hotfix-HS002206014a.zip" on Jan/27/2020 ― installation instruction documents in the ZIP file was revised.
Note: The hotfix HS002206014 is applicable to the kernel memory leak problem and/or the Shutdown-of-Death problem.

Shutdown-of-Death problem

Summary

Unexpected shutdown may* occur on HAW-S server running version 2017-R2 Rev.A.
(* The unexpected shutdown is NOT happening with every HAW-S 2017-R2 Rev.A. Its possibility is inconsistent depending on various factors/situations)

Symptoms

  1. a) HAW-S server is unexpectedly turned off
  2. b) Once the unexpected shutdown occurs, the power button of HAW-S server doesn't work
  3. c) The defected power button can be recovered by unplugging AC power cable for a couple of minutes

Cause

Wrong code in "enclosure firmware" working with the LPC bus and the ACPI devices.
(* Definitely NOT a hardware-related cause)

Resolution

Please apply this hotfix HS002206014 to fix the Shutdown-of-Death problem.

Download link for the hotfix

Hotfix HS002206014 Installer and Instructions
Note: The former file "Hotfix-HS002206014.zip" has been revoked and updated with a new one "Hotfix-HS002206014a.zip" on Jan/27/2020 ― installation instruction documents in the ZIP file was revised.
Note: The hotfix HS002206014 is applicable to the kernel memory leak problem and/or the Shutdown-of-Death problem.