The development of FeliCa reached a major turning point in 1988. In that year, we learned that the JR Group's Railway Technical Research Institute was conducting studies on a ticketing system based on the use of IC cards. We thought it might be possible to use Sony's IC card technology in such a system, so we presented the Railway Technical Research Institute with our technological findings. However, the specifications required by the Institute were higher than we anticipated. They wanted a system capable of processing 60 people through a ticket gate per minute and a transmission time of 200ms or lower. The IC card we were developing at the time would not have been able to meet these requirements.
Another requirement stipulated by the Railway Technical Research Institute was that the IC card must operate without a battery. We had succeeded in reducing the card's power consumption, but we had not developed a totally batteryless card. However, we were aware that the number of cards used by a full-scale ticketing system adopted by the JR Group would be extremely large. Both JR and Sony reached the conclusion that a card without an internal power supply would be the ideal solution. This conclusion was based not only practical considerations, such as thickness and battery life, but also on environmental considerations, including the need to avoid the release of toxic substances at the time of disposal. Our first step toward the creation of a batteryless card was to switch to non-volatile memory (EPROM). By using the 13.56MHz frequency, on which it is legally permissible to transmit electric power, we were able to create a system capable of supplying power from the reader/writer without contact. The advantages of an IC card based on FET technology now became apparent. Because Sony had reduced the power requirements of its IC card by using FETs, it was relatively easy to create a card without an internal power supply.
The effective distance stipulated for radio waves emitted by an IC card is at least 10cm and no more than 20cm. Ticket gates are used by large numbers of people, and the system must be able to recognize IC cards held 10cm or more from a read/writer while still allowing people to pass through smoothly. If the radio waves are too strong, transmissions emanating from one IC card interfere with transmissions from another person's IC card being used at an adjacent ticket gate leading to erroneous charging. To prevent this, the maximum distance for the transmission of radio waves is 20cm. The FeliCa technology developed to meet these requirements was used in the "Suica" card, which was introduced by East Japan Railway on November 18, 2001. Initially there were problems caused by uncertainty about the way the cards should be used. For example, people held their cards too far away from the reader/writers or kept their Suica cards in wallets with other IC cards. Many of these problems resulted from the fact that this was Japan's first contactless ticketing system and was unfamiliar not only to users, but also to those operating the system. We had to assign specialist staff around the clock to deal with these issues. I was one of them and for about two years after the introduction of the technology, I had to be ready to deal with problems, even on New Year's Day.