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Quality and Services

Quality and Services

Sony has various businesses globally to provide products and services that meet customer requirements in terms of satisfaction, reliability and trust.

Philosophy and Policy for Product Quality and Services

Basic philosophy and policy for Sony's product quality and services


Product Quality and Quality Management

Sony is committed to improving product quality and quality management.


Responsiveness and Customer Service

Sony is taking various steps to improve its responsiveness and customer service capabilities with the aim of enhancing customer satisfaction.



Usability and Accessibility

Sony views usability as an essential aspect of product quality and is continuously taking steps to make it easier for more people to use its products and services.






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