In addition to continuously improving product quality, Sony is taking various steps to improve its responsiveness and its customer service capabilities, in line with its commitment—set forth in the Sony Pledge of Quality—to "respect our customers' viewpoints in striving to deliver product quality and customer service that exceed their expectations." In customer service, this includes responding to changing customer needs, and in repair services, building a structure for providing the best possible repair service quality.
Number of Inquiries Received
(Telephone, E-mail, Chat, Letter)
|China (mainland) and Hong Kong||1,898|
(Number of Service Locations)
|China (mainland) and Hong Kong||652|