When we receive customers' inquiries, "Personal Information" such as customer's name, e-mail address, postal address, telephone number, inquiry details and other individual information is managed under the responsibility of Sony in accordance with the guideline of "Sony Group Privacy Policy". And the personal information will be used only as reference for Sony to respond to the customers.

E-mail responses that Sony Corporation (hereinafter called "Sony") send to the individual customer will be sent solely to answer the customer's inquiry.

Refrain from using Sony’s response to the customer’s inquiry in part or whole for any other purpose than that for the above item 2.

The conditions of the 'Sony Corporation Website User Agreement' shall apply when using this page. It is assumed that the customer agrees to the user agreement when the customer sends a message to Sony. Click for more details.

In case our response by e-mail could not reach customers or depending inquiry details, we would like to respond to your inquiries by phone or postal mail. Therefore please input your name, telephone number, postal address, etc.

Please note that it might take several days to answer your inquiries if it is made over a weekend or depending on details of the inquiries.

Please note that the department in-charge of Sony overseas subsidiaries may directly respond, depending on the inquiry.

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