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My
computer does not recognize the
Micro Vault.
You cannot use the Micro Vault with
unsupported operating systems. Please
check the OS
compatibility chart. In addition,
the USB switch in the BIOS of older
PCs may be turned OFF.
Please read the PCs instruction manual
and turn the USB functions in the
BIOS ON. (We do not
recommend that beginning PC users
change BIOS settings.)
If the host device does not recognize
the Micro Vault Tiny, please make
sure that the device is plugged in
correctly as described in the product
package.
- When using on Windows Vista -
The driver cash file for Windows
may be damaged. Please download the latest Service pack from Microsoft Online
Support site,
and apply it in line with the instructions. |
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Windows
98/98SE recognizes the drive, but
I am unable to read or write.
In Windows 98, please check to make
sure that the device driver is fully
installed. Please refer to the section
on checking device drivers.
* USM-LX,USM-L,USM-N,USM-JX,USM512FL,USM-H,USM-EX
Turbo model does not support Windows
98/98SE. |
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The
Micro Vault does not function properly.
If you are using the Micro Vault
through a USB hub, depending on the
USB hub, you may not be able to properly
use the Micro Vault. |
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The Micro Vault response is slow.
Response times may decrease if the
Micro Vault is used at the same time
as other USB devices.
- When used on Mac OS X 10.2 - 10.4 -
After disconnected from a Macintosh without following "Safely Remove" procedure, the Micro Vault response may get slower than before. In this case, please disconnect the Micro Vault again with proper "Safely Remove" procedure. |
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The
message "Storage device in
use" appears and the Micro
Vault cannot be disconnected.
An application that is using the
Micro Vault is still running. Quit
the application software before disconnecting
the Micro Vault. |
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I
disconnected the Micro Vault without
performing end processing.
A warning from the OS may appear,
but the Micro Vault will not be damaged
unless the Micro Vault is removed
while data transfer is in progress
to and from the device (LED indicator
is turned on). The Micro Vault may
be harmed or damaged in case the
removal are made while data are being
transferred from PC or from Micro
Vault on access. |
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When
used with a Macintosh, the Micro
Vault is recognized but the message "Do
you want to format?" appears.
The function to read Windows files
is not running on the Macintosh.
You have either intentionally turned
this function OFF or started up the
Macintosh from a CD-ROM. If "File
Exchange" under Apple Menu -
Control Panels -Extensions Manager
is disabled, enable "File Exchange".
If "File Exchange" is not
on the list, copy it from the basic
set and use this function.
When the message "Do you want
to Format?" appears and you
proceed to format the Micro
Vault in Macintosh format,
you will not be able to read data
using a Windows machine. When you
format the Micro Vault, use a dedicated
software to the device in Windows
format. |
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The
Micro Vault is not recognized when
using a Macintosh.
There may be a conflict between the
other USB devices connected to the
computer such as a CD-ROM or MO.
Under the Apple Menu -Control Panels
- Extensions Manager, copy and use
the OS basic set or all sets to restore
to default. Once this is done, you
will not be able to use functions
that have been added on later. If
using the Micro Vault with conflicting
devices, please contact the manufacturer
for more information.
In case you use the Micro Vault with a Windows machine before connecting to a Macintosh Please format the Micro Vault with a Windows machine, then use it with a Macintosh. |
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When
performing end processes, the message "This
device is in use" appears.
This indicates that a file or application
in the Micro Vault is still open.
Close all files or applications and
then disconnect the Micro Vault.
If the Virtual Expander is running,
right click on the Virtual Expander
icon in the Toolbar and select “Exit”,
then remove the Micro Vault. |
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I
formatted the Micro Vault with
a file open.
If this causes the PC to freeze,
press Ctrl + Alt + Delete and restart
your PC. |
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The
PC does not start up when I try
to start up the PC with the Micro
Vault connected or when waking
up from standby or suspend mode.
If the BIOS has been set to have
a USB device as a start up disk,
the PC will freeze since it tries
to start up from the Micro Vault
despite the fact that the Micro Vault
does not have a startup functionality.
Disconnect the Micro Vault before
you start up your PC or set the start
up disk in the BIOS to something
other than a USB device. (We do not
recommend that beginning PC users
change BIOS settings.) |
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The
capacity of the Micro Vault seems
reduced when displayed in Properties
under Windows.
The Micro Vault's capacity is calculated
as 1GB = 1 billion bytes. Micro Vault
media contains a system management
area. Actual usable capacity is less
than the amount shown on the device. |
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If
the Micro Vault malfunctions, I'd
like to have the data recovered.
If the malfunction is one that occurs
due to a manufacturing defect, we
will exchange the device for a new
one. However, we will not be held
responsible for any losses stemming
from a malfunction including the
loss of data. We also cannot recover
any data lost. We recommend that
you backup any important data. |
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When
the Micro Vault is connected to
a USB port, the device is recognized
and the drivers are installed,
but the Micro Vault drive does
not appear in My Computer.
If you are using a network drive,
please set the drive letter of the
network drive to one that is at least
2 higher than the actual drive letter.
For example, if a hard disk is Drive
C:, another hard disk is Drive D:,
Drive E: is the CD-ROM, Drive F:
is a Memory Stick and Drive G: is
the network drive, the Micro Vault
drive will not appear. In this case,
set the network drive as Drive H:.
After doing so, plug the Micro Vault
back in and the Micro Vault drive
will appear in My Computer as Drive
G:. |
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The Micro Vault cannot be connected to the USB port of PC due to physical incompatibility.
Depending on the shape around USB port of computer, you may not be able to connect the Micro Vault directly. In this case, please use self-powered USB hub to connect.
For USM-M Users
When you connect the Micro Vault to a eSATA/USB combination port illustrated below, it may note be recognized properly. In that case, please connect to USB2.0 port or USB3.0 port on the computer.
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eSATA/USB
combination port |
USB2.0 port |
USB3.0 port |
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Can
I use the Micro Vault with a digital
camera?
No, the Micro Vault cannot be used
with a digital camera. The use of
the device requires a USB port connection
and the digital cameras do not have
this capability. |
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Are
there any notes when I upgrade
Windows XP to Windows XP SP2?
Yes. Quit the application software
that is running on your computer,
and then restart the
computer before installing Windows
XP SP2. |
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Is
USM-H compatible with other flash
media?
USM-H is not compatible with the "Memory
Stick" or other flash media.
Use it as USB media. |
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Can
the Micro Vault record MagicGate
compatible music data?
No, the Micro Vault is not compatible
with MagicGate. |
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USM-H
has a different connector
shape from other USB media.
Can it be connected to USB
port without any problems?
If the host device does not
recognize the Micro Vault Tiny(USM-H)
correctly as described in the
product package. If you are
having difficulty connecting
to one USB port, please try
the others on your PC or plug
it in via the USB hub. If your
host device still fails to
recognize the USM-H, please
contact our customer service
center near you. |
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Can
I use the Micro Vault with a non-PC
hardware device with another USB
interface?
It may depend on the hardware device.
Please check the operating instruction
carefully before connecting the Micro
Vault to any hardware devices other
than a PC with a USB interface. |
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It
cannot remove by “Safety
Remove Hardware" on a task
tray. [For users of the USM256F]
When the Fingerprint access software
is running, the "Safety Remove
Hardware" option in the task
tray is not available.
[For users of
the USM512FL]
When the fingerprint access software
is running, the "Safely Remove
Hardware" option in the task
tray is not available.
To remove the Micro Vault, you must
first bring up the fingerprint access
manager by clicking on the fingerprint
access software icon in the task
tray, and select "Remove Micro
Vault". You can also bring up
the fingerprint access manager by
clicking on the fingerprint access
software icon in the task tray and
select "Exit" to shut down
the fingerprint access software.
The "Safely Remove Hardware" option
in the task tray will then be available. |
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Can
the USM256F and USM512FL be used
on the same computer?
No, with fingerprint access this
is not possible. When using the 256F,
the fingerprint access software for
the 256F must be installed.
Similarly, when using the 512FL,
the fingerprint access software for
the 512FL must be installed.
A combination of both software applications
will not work.
Only one of these can be installed
on a single computer.
However, combined use of both products
as a conventional USB memory is possible. |
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After
changing the password, it no longer
is possible to open (decrypt) previously
encrypted files.
Decrypt the files with the same password
that was used during encryption. |
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A
screen saver lock does not operate
normally.
A screen saver lock may not operate
correctly according with some computer
and operating system combination.
Please set the kind of screen saver
to the Windows standard line art
etc. (things other than 3D). |
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Icons
and file names for files encrypted
on another computer are not displayed
correctly.
These will only display correctly
on the same computer where the files
were encrypted.
On other computers, the display will
not be correct, but the files can
be used. |
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Auto
log-in does not work properly.
In some cases as below, auto log-in
may not work properly depending on
the environment of PC or the web
site.
- the user name and password are
required to be input into the dialog
box
- the web site is reloaded periodically
- the web site can not be displayed
properly due to PC's environment
Other cases that the web site is
created in unusual ways. |
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"Safely
Remove Hardware" option in
the toolbar is not available.
The " Safely Remove Hardware" option
in the toolbar will
not be available unless the Virtual
Expander is terminated.
To remove the Micro
Vault from the computer, right-click
the Virtual Expander icon in the toolbar and
select "Exit" from the
menu that appears.
*The software ver.2.3 or later enables "Safely
Remove Hardware" option with
right-clicking the Virtual Expander
icon in the toolbar to remove the
Micro Vault.
Download (for the latest version) |
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Can
the Virtual Expander be used for
other Micro Vault models?
The Virtual Expander is only available
in the Micro Vault models that are
pre-installed with the software.
• The
decompression program "Decompression.exe" can
also be used in other environments
without the Micro Vault.
It is compatible with Windows Vista
, Windows XP Home Edition/Professional
(with Service Pack 1 or later) and
Windows 2000 (with Service Pack 3
or later). |
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Some
files are not compressed.
Depending on the file type, some
files will not be compressed. For
details, see the Readme file. |
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How
can I prevent the Virtual Expander
from starting up automatically?
When starting the Virtual Expander
for the first time, the prompt "Would
you like Virtual Expander to be active
each time the computer is started(recommended)? " will
appear. If you select "Yes" at
this prompt, the Virtual Expander
will subsequently start up automatically.
To prevent the Virtual Expander from
starting up automatically, click
the Virtual Expander icon in the toolbar,
select "Register to startup",
and deselect the check box.
The Virtual Expander will then no
longer start up automatically. To
start the program, double click the "Virtual
Expander.exe" icon. |
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The Virtual Expander can compress/decompress files properly, but its icon does not appear in a task tray.
If the icon does not appear after restarting the PC or "VirtualExpander.exe" file, please try the following procedure:
- Click [Start] in a task tray, and select "All programs" and then click "Startup" option.
- Right-click "Virtual Expander" in "Startup", and select "Delete" from the menu that appears.
- Restart the PC.
- Double Click "VirtualExpander.exe" in the device to restart properly.
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When using Windows ReadyBoost on Windows Vista or Windows 7, the file compression progress bar of Virtual Expander comes up on screen, and it does not disappear automatically.
In case the progress bar does not disappear, please press [Cancel] button to close the window. |
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I connected the device after starting up EasyLock, but it doesn't show on EasyLock window.
If your device does not show up on the EasyLock window after connection or remove, please shut down EasyLock and restart. |
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