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Frequently Asked Questions & Answers

GIGA VAULT USB Interface Adaptor
GIGA VAULT Drive Connection and Dedicated Device Driver
Operability of the GIGA VAULT Device with USB Interface Adaptor
Hi-Speed USB
USB Interface Adaptor with Built-in Battery

GIGA VAULT IEEE1394 Interface Adaptor
Operability of the GIGA VAULT Device with IEEE1394 Interface Adaptor
Use with Macintosh Computers

Other Questions Regarding GIGA VAULT Portable HardDisk Media
Removing the GIGA VAULT Device
Application of the GIGA VAULT Media
Miscellaneous


GIGA VAULT USB Interface Adaptor

GIGA VAULT™ Drive Connection and Dedicated Device Driver

01 The unit is not recognized by the computer.

The unit will not be recognized by the computer depending on the computer usage, such as when:
(1) 
the OS does not support the unit. Make sure your OS supports the unit. For those using Windows 98 SE, prior installation of the dedicated device driver is required.
(2) 
the USB switch of the BIOS is turned off on older PC models. In this case, refer to the instruction manual of your PC and turn on the USB function of the BIOS. (Alteration of the BIOS setup is not recommended for novice users.)
(3) 
formatting on the NTFS by another PC. In this case, Windows Me and 98 SE will not recognize the unit.

02 The drive is recognized by Windows 98 SE system but cannot write-in or read-out.

Check that the installation of the device driver on Windows 98 SE system is complete. If not, reinstall the driver.

03 Installation of the device driver does not get complete properly, or automatic recognition does not function when using Windows 2000, Windows Me, and/or Windows XP operating systems

Download the device driver from the attached CD-ROM or by clicking [Here].Before downloading, create a [C:\Gigavault]* folder onto the computer's hard drive and then copy the entire file and folder in the created folder.

04 The driver is not automatically installed following automatic recognition by Windows 2000, Windows Me, and/or Windows XP operating sysems.

Open the Device Manager and if a cautionmark appears, then delete the device and restart. Reinstall the driver after confirming the recognition of the GIGA VAULT drive.

05 Upon installing the driver, the CD-ROM drive is conneted to the only available USB port.

Remove the CD-ROM drive after creating a [C:\Gigavault]* folder onto the computer's hard drive and copying the entire CD-ROM file and folder in the created folder.

06 Setup is stopped when downloading from the driver homepage.

Installation may not be completed properly depending on the downloaded folder. Create a [C:\Gigavault]* folder onto the computer's hard drive and then download the entire file and folder in the created folder. Open the Device Manager and if a cautionmark appears, then delete the device and restart. Reinstall the driver after confirming the recognition of the GIGA VAULT drive.

07 A message appears indicating that the provided driver has not passed Windows Logo testing.

Click [Continue Anyway] and proceed.


*
To ensure smooth installation, create a [C:\Gigavault] folder in the root directory of your C:drive without using any space in the folder name.
If the installation process of the device driver still does not work correctly, download a newer version (Ver1.10) by clicking [Here]. With Windows 2000, Windows Me, and Windows 98 SE, perform the procedure before connecting GIGA VAULT to your computer. With Windows XP, do the procedure after connecting GIGA VAULT to the computer.
(Ver1.10 is an updated version of Ver1.00 aiming to facilitate the installation process and, if you do not encounter any problem installing the former version (Ver1.10), there is no need to reinstall the driver. The driver itself is identical.)


Operability of the GIGA VAULT Device with USB Interface Adaptor

08 The unit does not operate properly when using a USB hub.

When using the device with a USB hub, operation may be hindered depending on the USB hub used. We recommend that you connect the unit directly to your computer.

09 Operation slows down when using simultaneously with other USB devices.

Response may slow down when using the unit simultaneously with other USB devices.

10 Formatting was executed with a file from GIGA VAULT device open.

Your PC may hang-up. In the case of a hang-up, press the [ Ctrl + Alt + Delete ] keys and restart the PC.

11 The computer does not start when starting up with the GIGA VAULT device connected or when recovering from hidernation.

When using a PC with a USB device set to the startup disk through BIOS, although the GIGA VAULT device is not furnished with any startup function, the PC will function to startup from the GIGA VAULT device and will then come to a freeze. In this case, remove the GIGA VAULT device and restart the computer.

12 I would like to alter the startup drive setting using the computer BIOS.

When using a computer with trouble in setup together with the unit, designate a device other than a USB device as the startup disk using the computer BIOS. Change the function of the Removable Media to Disable, if applicable. (Alteration of the BIOS setup is not recommended to PC novice.)

13 Windows system does not startup even when the computer is switched on.

When switching on a computer with the unit connected, Windows system may not startup even when the computer itself starts up depending on the computer used. In this case, press the [ Ctrl + Alt + Delete ] keys and restart the computer. When using a computer with such a condition, be sure to remove the unit when switching on the computer.

14 The GIGA VAULT device is not recognized when recovering from standby or hidernation.

Depending on the computer used, the unit may not be recognized or may be recognized but will not be able to access the recorded data when the computer with the unit connected is recovered from standby or hibernation. In this case, restart the computer after removing the unit.


Hi-Speed USB

15 I would like to use my GIGA VAULT device with Hi-Speed USB2.0

The unit supports USB 2.0 standard (Hi-Speed) that enables data transfer faster than the USB 1.1 standard. Performance of the portable harddisk media supporting Hi-Speed USB is fully delivered when using the unit under the following conditions:
(1) 
The unit is connected to Hi-Speed USB connector. (Your computer needs to be equipped with a PCI adaptor or a PC card supporting Hi-Speed USB standard.)
(2) 
USB EHCI (Enhanced Host Controller Interface) driver software* is installed on the computer.
(3) 
USB cable corresponding to the Hi-Speed USB standard (included in the product) is used.
*
EHCI driver software is attached to products such as commercially available PCI adaptor cards supporting Hi-Speed USB. For more information, check with the manufacturer of the adaptor card used. USB EHCI driver software for Windows XP system may also be used. Visit the Microsoft homepage for more detail.

16 The data transfer speed is slow even when using USB2.0

Make sure your computer supports USB 2.0. When attaching a USB 2.0 extension card or board, operation may be hindered depending on the type of extension card/board used. Check with the card/board manufacturer in this case.


USB Interface Adaptor with Built-in Battery

17 The battery power burns quickly at low temperatures.

The duration of the battery may shorten considerably at low temperatures due to the battery type. Use of an AC adaptor is strongly recommended at temperatures below 50F (10C).

18 Recharging the battery takes a logn time.

When the unit is connected to a computer, charging stops when the internal temperature of the unit reaches 113F (45C) while charging the battery. In this case, charge the battery after removing the unit from the computer. Charging restarts when the internal temperature of the unit is lowered.
Note that you may continue to use the unit without any trouble even if battery charging stops due to the above reason.

19 I would like to discard the USB interface adaptor.

The unit is furnished with a Lithium-ion battery that is recyclable. You can help preserve the environment by removing and returning your used rechargeable batteries to the nearest collection and recycling location.

20 I would like to recycle the battery built in the USB interface adaptor.

For more information regarding recycling of rechargeable batteries, call toll free 1-800-822-8837 or visit http://www.rbrc.org/.
Caution: Do not handle damaged or leaking Lithium-ion batteries.


GIGA VAULT IEEE1394 Interface Adaptor
Operability of the GIGA VAULT Device with IEEE1394 Interface Adaptor

21 The unit is not detected by your computer and the access indicator is off.

It is possible that the unit and Portable HardDisk Media are not connected correctly, or power from the computer may be insufficient. Make sure that the unit and Portable HardDisk Media connectors are correctly mated and the screw at the back of the unit is secure. If the problem persists, connect the supplied AC adaptor.

22 The unit is not detected by your computer and the access indicator is lit.

Make sure that you are using an operating system that supports the unit. You cannot use the unit with operating systems that do not support it.

23 The unit does not function properly when connected to an IEEE 1394 hub.

If you connect the unit to an IEEE 1394 hub, the unit may not function properly depending on your hub. We recommend that you connect the unit directly to your computer.

24 The unit does not function properly when using it at the same time as other IEEE1394 devices.

When using the unit at the same time as other IEEE 1394 devices, the unit may respond more slowly than usual.

25 The unit does not function properly when using it in a daisy chain

If you connect the unit to a daisy chain, the unit may not function properly. We recommend that you connect the unit directly to your computer.

26 Windows does not start when you turn on your computer.

Depending on your computer, turning it on while the unit is still connected may prevent Windows from starting. If so, press CTRL+ALT+DELETE to restart your computer.
If your computer encounters this problem, make sure that you disconnect the unit before turning on your computer.

27 A red access indicator flashes for a very short moment instantly after power is supplied through AC adaptor or 6-pin IEEE1394 cable.

This is not indicative of malfunction.

Operability of the GIGA VAULT Device with IEEE1394 Interface Adaptor

28 I would like to use GIGA VAULT media with Mac OS 9.0 or lower operating system.

Please upgrade your operating system to Mac OS 9.1 or higher before using the unit.

29 When connecting to a Macintosh computer, a message "A disc attempting to mount as Unknown has failed verification or has failed to mount." appears.

Please initialize GIGA VAULT media on Macintosh computer by activating "Disk Utility". (Please refer to the user manual of your Macintosh computer for detailed procedure.) Be aware that an initialization will erase all the previously recorded files and that you cannot record Windows data on the same media unless you reformat it using Windows computer.

Other Questions Regarding GIGA VAULT Portable HardDisk Media
Removing the GIGA VAULT™ Device

30 A message indicating [The storage device cannot be stopped right now] appears and the unit cannot be removed.

The application using the unit is still running. Remove the unit after terminating the application software. The above-mentioned message may appear for some time after connecting the unit to the PC. In this case, wait for a little while and then remove the unit.

31 A message indicating [The storage device cannot be stopped right now] appears when logging off Windows Me and/or Windows 2000 system.

A file or application opened from the GIGA VAULT device exists. Remove the GIGA VAULT device after exiting the file/application in question.


Application of the GIGA VAULT™ Media

32 I would like to use GIGA VAULT media with a digital camera.

GIGA VAULT media cannot be used on a digital camera.
Only a PC can control the GIGA VAULT device.

33 I would like to record music data with Magic Gate(TM) protection onto GIGA VAULT media.

GIGA VAULT media does not support the Magic Gate copy protection system.

34 I would like to record copyrighted data.

Make sure to not infringe upon software piracy when copying data onto GIGA VAULT media. Software copying may be permitted by the software manufacturer or distribution source for backup or supplement purposes only. Refer to the Specification Licensing Agreement for details.


Miscellaneous

35 The unit clicks when holding and shaking it.

The click sound is unrelated to any failure.

36 The capacity of the GIGA VAULT media is smaller when indicated by the Windows property.

The capacity of GIGA VAULT media is calculated by using 1MB=1,000,000 Bytes and 1GB=1,000,000,000 Bytes. In the case of 40GB, the figure will be 37.2GB in terms of the Windows property.

37 I would like to recover data lost due to unit failure.

The unit will be replaced for any failure attributable to the manufacture. Sony cannot accept liability for damages or loss resulting from the use of this unit, or for any claim from a third party. Creation of a data backup is therefore highly recommended.




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