1. Customers are requested to advise their
local Sony service company Point of Contact
(POC) in this booklet by telephone, fax,
or e-mail with information regarding the
ENG crew's name, travel schedule including
date, city, hotel, contact telephone number
and e-mail address along with a list of their
Sony ENG equipment three weeks in advance
of their visit.
2. In the event that repair service is required,
customers are requested to notify the nearest
Sony Global ENG service center POC prior
to sending equipment for repair. Where there
is no local POC, customers should contact
the Zone Engineering Headquarters, where
the service team will assist with initial
inquiries and take appropriate actions.
While the service levels may vary by locations
because of local broadcast standard, Sony
Global ENG Service Network will extend all
reasonable effort to provide the best possible
repair service for Sony ENG equipment. Please
note the "Capability" references
for each service center.
Full Line ( ) Service is described as:
- Comprehensive maintenance and repair service
First Line ( ) Service is described as:
- Minor electrical repair and/or adjustment
- Mechanical system adjustment, cleaning,
lubrication, belt replacement, etc.
- Assistance
with operational, connectivity,
and switch
settings, etc.
Call to Confirm ( ) Service is described as:
- Sony ENG Service Network locations displaying
(Call to Confirm) in the service "Capability"
reference section should be contacted by
telephone prior to delivery of a unit for
repair. The local ENG Service Network representative
will use best endeavors to provide assistance
with repair issues.
3. Some service centers provide additional
services for customer's convenience. Customers
can identify the location by a  , , and/or  indicator at the right of the ENG location
reference.
: The nearest service dealers are advised
: Equipment rental companies are advised.
: Batteries can be recharged at the ENG
locations. Customers are requested to notify battery model name and requirements
in advance, as support may be limited.
4. Urgent requests for overhaul service are
accepted on a "best effort" basis.
5. Customers are requested to pay the local
ENG Service Center for all repair costs by
local currency or credit card. Requests for
reimbursement of warranty related to repair
expense should be submitted to the equipment's
originating sales company along with a copy
of the repair invoice.
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